Police authority

An emergency call: a burglary in a flat

1. 01

   Someone dials 110: A neighbour hears glass breaking and dials 110.

2. 02

   Emergency call taking: The control centre asks: what happened, where, is anyone in danger?

3. 03

   Dispatch: The dispatch system proposes the nearest free patrol; the dispatcher alerts it by radio.

4. 04

   Driving with blue lights: The patrol drives with blue lights and siren.

5. 05

   Patrol at the scene: The patrol is on scene: secure, help, take details. This is where the target is measured.

6. 06

   Ambulance takes over: The ambulance service takes over the injured.

7. 07

   Criminal watch: first response: The criminal watch takes over: secure traces, question witnesses, search.

8. 08

   An investigation begins.

9. 09

   Police custody: A person is taken into custody.

10. 10

    Duty judge decides: The duty judge decides on custody or release.

11. 11

    Incident report at the station: Back at the station the patrol writes the incident report.

12. 12

    Operation finished.

How a police authority can use the model

• Internal communication

  Headquarters, control centre, two stations, criminal investigation and vehicle yard in a single view. The collaboration view shows how public safety, crime and traffic interlock.

  対象Police leadership, executive staff, directorates

• Onboarding

  New officers and staff see where a call-out leads after the radio message – station, criminal watch, custody, duty judge – and where their own unit sits in the headquarters.

  対象New staff in patrol, control room and administration

• Training

  Police cadets play through a storm or run the city with 13 instead of 16 patrols and see in the ‘Where it gets tight’ diagram when no car is left.

  対象Basic and advanced training, police students

• Explaining to the public

  How long until the police arrive, and why? The model shows call taking, dispatch and the drive as one chain – useful for community dialogue and recruitment.

  対象Press office, recruitment, citizens

• Strategic overview

  Patrols on duty, tablets in the car, online police station, investigators: the model sets the levers for arrival time side by side. ‘Year, week, day’ shows nights, weekends and major incidents.

  対象Police leadership, operations directorate, interior ministry

What is shown – why – for whom

Departments in the model

• Police president

  Heads the authority; responsible for operations, investigations and administration.

• Executive staff

  Controlling, strategy, situation picture, cooperation with city and state.

• Press office

  Informs the public, warns about scams, accompanies major operations.

• Directorate for public safety and operations

  Leads stations, control centre and riot unit; plans major operations.

• Control centre

  Takes every 110 call and sends the nearest free patrol – around the clock.

• Central police station

  Shift service: patrols, reports at the desk, custody.

• North police station

  Watch and community service in the north of the city.

• Riot unit

  Formed unit for matches, assemblies and major incidents.

• Crime directorate

  Leads the criminal police and assigns investigations.

• Criminal investigation watch

  Around the clock first response: traces, witnesses, search; plus the online police station.

• Property crime unit

  Burglary, theft, handling stolen goods.

• Fraud and cybercrime unit

  Phone and internet fraud, digital evidence.

• Violent crime unit

  Assault, robbery, domestic violence.

• Forensics

  Secures and examines traces: fingerprints, tool marks, DNA samples for the state office.

• Victim protection and prevention

  Advises those affected, refers to support, advises on burglary protection.

• Traffic directorate

  Accident processing, traffic enforcement, accident prevention.

• Accident investigation team

  Records accidents: traces, sketch, witnesses, cautions.

• Central services directorate

  Staff, budget, legal, buildings.

• Technology, IT and fleet

  Radio, dispatch system, patrol cars, workshop.

• Internal audit and complaints

  Audits processes and takes complaints about police operations – independent of the directorates, reporting directly to the head.

All processes in the model

What you can change

What a police authority gets

• 01

  The city as the operations area

  Headquarters, control centre, stations and criminal investigation are spread across the district. Points of light show every call-out on its way to the next unit.

• 02

  Four kinds of operation at once

  Emergency calls, crime reports, accidents and a major event run side by side in the event simulation. Bottlenecks in the control room or the patrol service show at once.

• 03

  Play through the situation

  Five controls and four disruptions, from a storm to a dispatch system failure. At a bottleneck a tip names the control that helps, and a button applies it.

• 04

  Diagrams that calculate

  14 diagrams in four groups are computed live from the model – from the path across the site to the headquarters' organisation chart.

• 05

  For briefing room and lecture hall

  Laptop or big screen: the model runs in the browser, and a guided tour in eight steps leads through the authority.

• 06

  Not off the shelf

  Designed by an artist and developer. An overview places the headquarters next to 35 other organisations, including a local court and a district administration.

• 

  Local court

  A local court as a walkable model: what happens between claim and judgment, where the months go and which levers shorten proceedings without touching judicial independence.

• 

  University hospital

  A university hospital as a walkable model: see where an emergency patient's time goes and why the strongest lever sits on the wards.

• 

  District administration

  A rural district administration as a walkable model: why the morning queue at vehicle registration grows, what shortens it and where the district office runs short of staff.

• 

  City administration

  A large city's administration as a walkable model: see how a building application moves through the departments, how council and committees meet and where people queue at the counter.

• 

  Heating, plumbing and electrical contractor

  A heating, plumbing and electrical contractor as a walkable model: what happens after a breakdown call, why the right part in the van matters and when the emergency service hits its limit.

• 

  Tax office

  A tax office as a walkable model: how an income tax return travels from receipt to notice, where it waits and what speeds up processing.

• 

  Job centre

  A job centre as a walkable model: how a benefit claim moves from reception to payment, where missing documents hold it up and how job placement runs alongside.

• 

  Health insurer

  A statutory health insurer as a walkable model: how a wheelchair application moves from quote to decision, when the medical service steps in and where deadlines get tight.